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The manage wake up section
of the hospitality portal allows staff to schedule wake up
and provides information on any wake-ups
that have been scheduled, including requests made
by the PMS systems that are capable
of sending wake up requests.
Wake up calls can be scheduled for a single guest
through the manage wake up feature on the
guest details page.
Alternatively, wake up can be scheduled for one
or more guests, a group
or guests within a distribution list using the wake up
scheduling screen.
To schedule a wakeup call open the guest details page.
Click on the empty dropdown box. Under Manage wake up.
Select the date for the wake up call.
Select or enter the time of the wakeup call
if the guest would like to be woken up every day
for the duration of their stay.
At the same time, select the recur checkbox.
When a recurring wake up call is scheduled,
only the next occurrence will show under managed wake up
and the column recur display will have a Y once all wake up.
Details are set. Click schedule new
to cancel a wake up for a guest room.
Using the guest details page of the portal,
open the guest detail page for the guest.
Find the wake up call that should be canceled.
Click on the red x
and the wake up that was scheduled is canceled.
If the wake up that was set was a recurring wake up,
then all of the wake up for that time are canceled to view
and or export a report of all wakeup activity
that has taken place at a property
for a given day from the main reservation screen.
Click on the menu, select wake up activity.
Select the name of the property from the dropdown menu.
If not already selected,
the current date will be automatically selected.
To select a different date,
click on the dropdown menu next to the date.
To get a calendar popup screen
and select a date, click run report to filter the report
and find a particular record in the report.
Enter the room number, first name,
or last name into the filter boxes, and hit enter
or the tab key, or remove the filter.
Clear the filter box and hit enter or the tab key.
To export the report to CSV
or Excel, select the appropriate radio button on the lower
left corner of the report and click export.
Guests can schedule wake up for themselves
by using the phones in their rooms.
Wake up calls can also be scheduled using your hotels PMS.
The integration between the Spectrum Voice System
and the PMS will automatically schedule the wake up.
Alternatively, hotel staff can schedule the wake up directly
in the hospitality portal.
This method can be used to schedule the wake up calls
for both those who do not have a PMS,
and those who have A PMS should their PMS
be down for any reason.
Please note, the ability to schedule wake up through the PMS
to appear in the portal is dependent upon the capabilities
of the interface between the portal and the PMS.
Likewise, the ability for the portal to send the status
of a wakeup to the PMS is dependent upon the PM S's ability
to receive the update through the PMS interface.
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