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Unity call center is split into three functional areas,
call control, active call window, and user status.
The call control buttons include features
and functions that can be performed for placing calls,
handling active calls, and locating settings
associated with your account.
The active call window will display the status
of all current calls, the contacts tab displays current
user status for users.
You've selected by default, the user's displayed
or those in your department.
To modify the list of users right click anywhere in the tab
and select manage user list.
Select the users to add from the list of users on the left,
and then click the right arrow button to remove users.
Select them from the list on the right
and click the left arrow button.
When finished making your selections, click the check mark
to save and close the user list.
Please note the maximum number
of users you can view at one time is 30.
Additionally, you can modify the way the users are displayed
on the user status tab By default,
you'll see the list view shown here.
To change this to the icon view,
right click anywhere in the user status tab
and click appearance, then select icon.
You can resize the unity application
by dragging the window from the bottom right corner.
The active call window resizes independently
by dragging the border at the bottom of the window.
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