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A warm transfer is performed when you want
to transfer the call to someone else
but would like to announce the call first
to perform a warm transfer while on an active call.
Right Click the user to transfer two,
then click warm transfer call to extension.
This will then put the original caller on hold
and dial the selected number.
When ready, click the transfer button in the call control
options panel and the two calls will be transferred
automatically disappearing from your active call window.
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